Privacy Policy

At AI Courses Online ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform. Please read this policy carefully.

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile details when you create an account.
• Payment Information: Credit card numbers, billing address, and transaction details processed securely through Stripe. We do not store your full payment card details on our servers.
• Course Activity: Progress data, quiz results, project submissions, and completion records.
• Communications: Messages you send to us through contact forms, email, or our support channels.
• User Content: Forum posts, course reviews, comments, and any other content you submit to the platform.

We also automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that led you to our platform

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and courses
• Process payments and send transaction confirmations
• Personalize your learning experience and recommend relevant courses
• Send you updates about course content, new features, and promotions (you can opt out at any time)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends to improve platform performance
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate the platform, such as payment processors, email services, analytics providers, and cloud hosting services. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as part of the transaction.
• With Your Consent: When you explicitly authorize us to share information with specific third parties.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, regular security audits, access controls, and secure data storage practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We encourage you to use a strong, unique password for your account and to notify us immediately if you suspect any unauthorized access.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

• Keep you logged in and remember your preferences
• Understand how you interact with our platform
• Measure the effectiveness of our marketing campaigns
• Deliver relevant content and course recommendations

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the platform.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Portability: Request a machine-readable copy of your data.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
• Restriction: Request that we limit the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at hello@aicoursesonline.com.au. We will respond to your request within 30 days. Australian residents may also have rights under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

7. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: hello@aicoursesonline.com.au

AI Courses Online is based in Australia. We handle your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).